Shipping policy

Free Standard Shipping (U.S. Continental)

  • Free standard shipping on all orders within the 48 contiguous United States.

  • Estimated delivery time: 4–7 business days after shipment.

  • Orders are fulfilled via trusted carriers (FedEx, UPS, or USPS), selected based on destination and package size.

Priority Shipping (Paid Option)

  • Priority Shipping is available at checkout for an additional fee.

  • Estimated delivery time: 2–3 business days after shipment.

  • Pricing is calculated at checkout based on destination and carrier rates.

Overnight shipping may be offered on select orders depending on location and carrier availability.

 

 

Order Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once shipped, you will receive a confirmation email with tracking information.

 

 

Alaska & Hawaii

  • Flat-rate shipping applies:

    • $35-50 per order (Depending on location within Hawaii and Alaska)

  • Delivery times may vary due to carrier availability and distance.

  • Free standard shipping does not apply to Alaska & Hawaii.

 

 

International Shipping

  • At this time, we do not ship internationally.

  • Orders placed with non-U.S. shipping addresses will be automatically canceled and refunded.

  • For international orders see “Group & Organizational Orders”.

  • When international shipping becomes available, customers will be fully responsible for:

    • Customs duties

    • VAT or import taxes

    • Clearance delays

  • We are actively exploring international logistics partners for future expansion.

Group & Organizational Orders (MOQ Required)

  • International shipping may be available for group, organizational, or bulk purchases that meet a minimum order quantity.

  • These orders are handled separately from our online store and require coordination with a Mission Engagement Manager.

  • Shipping availability, timelines, costs, customs duties, and import taxes will be reviewed and confirmed on a case-by-case basis.

 

 

Shipping Limitations

  • Off-The-Grid Co. is not responsible for global delays caused by weather events, customs processes, incorrect address information provided at checkout, as well as, third-party manufacturers and carriers.